GENISIS helpdesk 01603 761515

Terms and Conditions

GENISIS Terms and Conditions

1. Definitions

Authorised Users/You: Any Genealogist, or individual acting under the supervision of a Genealogist, working on behalf of a firm authorised by the Financial Conduct Authority (FCA).

You/Your Firm: refers to the professional firm or Authorised User whose details have been supplied when registering with GENISIS

Isis/We: Isis Conveyancing Insurance Specialists Ltd, authorised and regulated by the Financial Conduct Authority. Firm Reference Number 455994

The Insurer: Liberty Legal Indemnities, underwritten by Liberty Mutual Insurance Europe SE, under the Binding Authority Contract Number RNMFP2103840.

GENISIS: A website provided by Isis enabling Authorised Users to obtain quotations for missing beneficiary and missing will insurance

UK Law: The Law of England and Wales or Scotland or Northern Ireland

These definitions apply wherever they appear on the GENISIS website.

2. Permission

In registering and using GENISIS you agree to be bound by these Terms and Conditions at all times.

Isis hereby gives permission to any Authorised User to generate missing beneficiary and missing will insurance quotes using GENISIS.

In using GENISIS you are acting on your client's behalf and not as our agent. You have no authority to:

  1. issue any document or make any commitment on our behalf other than quotations for missing beneficiary and missing will insurance
  2. reproduce GENISIS or any part of it
  3. modify translate or adapt GENISIS or its documentation in any manner
  4. reproduce logos or devices other than on documentation produced by GENISIS.

3. Regulatory

It is the Authorised User’s responsibility to ensure that:

  1. all information you receive from any party and in relation to any quotation obtained, must be accurate and full, to the best of your knowledge
  2. the ultimate policyholder is fully informed of the contents of the Policy Summary before conclusion of the contract. This document provides important information and guidance, which should be understood by any persons with an interest in the proposed insurance contract, including how to make a complaint in the event that they are not satisfied in any way. The Policy Summary and a specimen policy will be produced with each quote
  3. any missing beneficiary or missing will insurance ordered by you contains the correct risk details and that the cover ordered is appropriate for your client's demands and needs
  4. the ultimate policyholder is fully aware of the Policy Terms and Conditions including any applied Warranties or Exclusions and the application of UK Law.

4. Payment

You/Your Firm are responsible for payment of all insurance premiums (including Insurance Premium Tax payable) for insurance policies purchased through GENISIS.

The following is dependent on whether You/Your Firm:

  1. pays by each individual policy ordered, or
  2. has been approved to pay by monthly account

a. Individual policy – Payment should be made by either cheque, or electronically (by Faster Payment or CHAPS) direct into our bank account. Payment should be sent to Isis within 10 working days of the date of ordering the policy

b. Monthly account – A monthly statement will be generated and emailed to You/Your Firm by Isis at the end of each month, detailing policies ordered and the premium due. Payment should be sent to Isis within 14 days of the end of the previous month. In ordinary circumstances, payment should be for all policies ordered during the previous month. For example - payment for all policies ordered during June, should be sent to Isis on or before the 14 July. Any extraordinary circumstances delaying payment should be brought to the attention of Isis at the earliest opportunity.

A statement detailing policies ordered and the premium due (including Insurance Premium Tax), can be accessed by You/Your Firm’s designated ‘Accounts Administrator’, via the ‘Accounts Administration’ area of GENISIS. Payment should be made by either cheque, or electronically (by Faster Payment or CHAPS) direct into the Isis bank account.

In the event that the insurance premium for any policy ordered is not paid in full within 30 days of the due date as detailed in 4(a) and 4(b) above, we reserve the right to cancel the insurance.

5. General

  1. We reserve the right to amend, suspend, withdraw or cancel the GENISIS facility at any time
  2. We reserve the right to request further information from any ‘Authorised User’ for auditing purposes
  3. You are responsible for using adequate security measures to prevent unauthorised access to GENISIS and shall notify us promptly if you become aware of such access. You will protect us against any loss caused by unauthorised use of GENISIS by Your Firm
  4. We reserve the right to amend these conditions at any time. Notification of any changes will be by email so that you can confirm whether or not you agree to the current Terms and Conditions before further using GENISIS
  5. These Terms and Conditions shall be governed by UK Law
  6. GENISIS allows others from Your Firm to register, using some of the contact details added by a previous registrant. To enable this, we will display a limited amount of Your Firm’s details during the registration process
  7. By continuing to use this website, you agree to the use of cookies.

6. Complaints

If you have any enquiries or complaints about GENISIS please contact:

The Underwriting Manager, Isis Conveyancing Insurance Specialists, The Union Building, 51-59 Rose Lane, Norwich NR1 1BY

Telephone 01603 761515

If you wish to register a complaint you can also email us at complaints@isisconveyancing.co.uk

On receipt of a complaint, we will send you a copy of our full complaints procedure (which can also be viewed by clicking on Complaints Procedure). If you cannot settle your complaint with us, you may be entitled to refer to the Financial Ombudsman Service.

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Isis Conveyancing Insurance Specialists Ltd is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 455994

All policies underwritten by Liberty Legal Indemnities, part of Liberty Mutual Insurance Europe SE.

Registered office: Isis Conveyancing Insurance Specialists Ltd, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY. Registered in England and Wales No: 05866414